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Dive deep

At Ziiva, we offer more than a comprehensive, tailor-fit Learning Management System. We are always seeking ways to enrich your company culture and improve the online learning experience that you offer to your students, employees, customers, or users.

Learning Management Systems More Relevant Than Ever for Employee Training Efforts

Posted by susan reuter on Tue, Mar 16, 2010

Blogging on Bersin.com, Karen O'Leonard recently wrote about the need for a new breed of L&D professional. In O'Leonard's estimation, the ongoing global economic downturn has led to a more centralized approach to learning management as businesses cut back on training development staff to save money. This shift has led to the need for traditional training personnel to evolve into performance consultants who can assess the needs of individual units - and employees - and align them with the overall corporate strategy.

While that may be true, another implication to reductions in employee training personnel is the need for companies to have a scalable, customizable Learning Management System that can handle and track company-wide training development initiatives, as well as specific modules for individual departments and executive training and employee development efforts. In other words, the right training management software for multiple challenges.

Think about it. Everyone is doing more with less, so taking the time to find the right LMS to meet your needs is more crucial than ever. In fact, it's a decision that will have long-term implications for your ROI.

And forget about cutting back on the amount of training you provide - your competitors certainly aren't. An ongoing corporate learning program remains a must-have in the toolkit of any business or organization - large or small, global or local - that wants to remain competitive in a 21st century economy. However, the economic upheaval of the past two years has changed the way that training is delivered, with e-learning and virtual classroom training accounting for one-third of training hours delivered in 2009, which represents an all-time high. That trend is expected to continue, as evidenced by recent projections in the growth of spending on self-paced e-learning tools and services over the next five years.

At Ziiva, we're confident our product and ongoing customer service can meet the needs of your organization.

Topics: ROI, employee department, lms, employee training, elearning, training, learning management system, learning management, training development, enterprise, executive training, e-learning seminars, learning management software

How Learning Management Systems Can Drive Customer ROI For Application Development Vendors

Posted by susan reuter on Mon, Feb 08, 2010

Not your father’s Learning Management System – LMS’ aren’t just for your employees anymore

Learning Management Systems have evolved since first development in London during the 1970’s. Later that decade, LMS’ were adapted to adult learning in corporate employee training.

Today, Learning Management Systems provide training solutions for customers as well as vendors.

What types of training makes sense for customers? Software (and SAAS) companies provide an excellent example of how a LMS can add increasing value to a client’s software choice. While different clients each have their own unique customer needs, some general categories have proven valuable for customer end-user training.

Customer-side ROI:

In today’s economy, business software (and SAAS) vendors have a tough sell. Often, it’s all about ROI. As corporate IT budgets have come under greater scrutiny, ROI has an increasing influence on a client’s decision process between competing vendors. In addition, demonstration of increased ROI may be necessary to surpass current client finance department internal hurdle rates for capital investment.

End user e-learning is often offered by software vendors, but what does a Learning Management System add? e-Learning on its own can be a cost-effective delivery method, which is why many software vendors provide some sort of web based training. Can a software/SAAS vendor develop additional value adds to build competitive advantages through a Learning Management System?

Software vendors who deliver training through a LMS platform can provide additional ROI to their clients. Savvy business application development companies can deliver additional ROI to clients through tracking/reporting completion, knowledge gains, basic competency, retraining schedules, and training on new software features. Software/SAAS vendors can allow their clients to schedule training notification emails, reminders, and management reporting by adding a learning Management System to the customer experience.

Well designed web training delivered through a modern LMS can increase compatibility with client LMS systems, providing the client an integrated experience (look for SCORM compliant systems).

Once Software/SAAS vendors estimate the ROI added by the LMS, they can then determine how they want to deliver that value. This value can be realized by offering as an additional free service to clients, utilizing as a feature to close client on the cusp of a decision, or by monetizing it through additional fees or subscriptions.

Software application vendor-side ROI:

Well designed and deployed Learning Management Systems can actually save hard dollar costs for application development companies. Better trained client users make fewer technical support calls.

Software vendors who make LMS provided training information available to technical support staff can gain insight to end-user proficiency, which may decrease call times. In addition, technical support staff noting high number of user error generated support calls can notify client management of productivity increase opportunities by providing retraining feedback. Since retraining is typically more efficient than gaining education through repeat technical support calls, the vendor can reduce costs, as well as the client.

Think about that for a moment … A well designed LMS with built in feedback loops can reduce vendor-side costs by making the client happier.

Some might call that the holy grail of training … would you?

Readers, please share your comments below about how you’ve applied e-learning or Learning Management Systems to drive customer ROI.

Topics: ROI, lms, elearning, learning management system