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Client profile: Abreon uses LMS as a change-management tool

  
  

Change is difficult.

Change is scary.

Change is painful.

Change, done for the right reasons, can be transformative. And profitable.

Abreon is in the business of change management, helping organizations of all sizes – including some Fortune 500 companies – with technology adoption, corporate learning, organizational change and healthcare transformation.

In most cases, eLearning software plays a major role.

“Ninety-nine percent of all projects have an eLearning component,” said Fred Nolte, Abreon’s director of education practice. He noted that eLearning is a cost-effective solution for many change-management efforts.

“We customize, we do blended solutions for clients,” Nolte said. “Any time you are doing a technical change or business process change you need to educate workers and have a good education strategy.”

“We do an awful lot of eLearning for places that don’t have an LMS,” Nolte added.

The learning management system that Abreon uses to meet its wide-ranging needs is Ziiva Prosperity LMS.

Nolte has used Prosperity to customize eLearning programs for several employee training efforts, including enterprise resource planning (ERP) and electronic health records (EHR) projects.

Dealing with multiple clients with multiple needs, Abreon needs an LMS platform that can be easily customized. Turn-around time is also an issue. “People wait until the last minute to think about training end users,” Nolte said. “The challenge is to have a system that can be rapidly deployed to meet their needs.”

Through a strategic partnership between Ziiva and Abreon’s parent company, Prosperity’s html-based eLearning software is used to quickly create unique, easy-to-use Web-based training sites that have the branded looked and feel of the client, including company-specific URLS. “From the standpoint of end user perspective, they see (the LMS interface) as their company,” said Nolte.

That flexibility is one of Prosperity’s best features, said Nolte. “The flexibility – how quickly we can load things and get them up and running, along with the support that Ziiva provides on the back end.”

Nolte said the partnership with Ziiva has been “very successful” for Abreon.

Although Abreon uses Prosperity for short-duration change-management projects, Nolte – who has worked with other learning management systems in the past – believes it can be a long-term solution for a business because of its ease of use and flexibility.

“It’s pretty straightforward in the way it functions,” Nolte said, noting that his clients’ needs vary. “Some customers want eLearning, some want certificates, e-mails – all that capability resides within Prosperity.”

From an end-user perspective, he’s had no complaints. In fact, one recent client is now looking at using Prosperity as its corporate LMS.

“Everybody likes it,” said Nolte.

That’s a good thing, because while change can be painful, an LMS shouldn’t make it any more difficult.

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